Reference

How eca365 Handles Your Personal Information

This Privacy Policy sets out what data we collect when you open an account, deposit via bKash, Nagad or Rocket, and use our lobby.

Account data protectedbKash, Nagad, Rocket wallet details securedNo data sold to third partiesClear data-deletion processBangladesh-region access subject to local law

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DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Our data practices are built around four areas: how we secure your account, how cookies work on our platform, how long we retain your records, and how you request changes. Each area is handled with a specific process, not a general policy gesture.

Account Security Login sessions use OTP verification tied to the mobile number on your account. We flag unusual login attempts automatically and may request re-verification before account access is restored.

Cookies and Session Data We use session cookies to keep you logged in and preference cookies to remember your last-used lobby section. You can clear these through your browser settings at any time without closing your account.

Data Retention Timeline Active account data is held while your account is open. After account closure, personal data is removed from live systems on a scheduled basis, retaining only what our internal record obligations require.

Requesting Data Changes To update, access or request deletion of your data, contact support via live chat or email. We verify your identity first — usually by confirming your registered mobile number — before processing any change.

What We Collect and Why We Hold It

eca365 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with eca365, we collect the information you submit directly — your name, contact details, and the payment method you choose to fund your wallet, whether that is bKash, Nagad or Rocket. We also collect technical data automatically: device type, IP address,

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browser version and session activity. This lets us keep your account secure and show you the sections of the lobby you actually use. We do not collect your bKash PIN, Nagad PIN or Rocket PIN at any point — those stay entirely inside your own wallet
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app. Payment transaction references are recorded only to reconcile deposits and withdrawals on your account. We may also hold records of any support messages you send us, so our team can follow up on open issues. Data is kept only for as long as your account
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remains active or as needed to meet our internal record-keeping obligations. If you close your account, we will remove your personal data from active systems on a schedule consistent with those obligations. All stored data is protected using SSL encryption in transit and access-controlled storage at
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rest. Our team does not share, rent or sell your personal information to any marketing third party. We may share data with payment processors and fraud-prevention services strictly to process your transactions — that sharing is limited, governed by contract, and does not give those parties
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the right to use your data for any other purpose.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access the personal data we hold on your account, request a correction, or ask us to delete your information, you can reach our support team through the channels below. We aim to respond to all data-related requests as quickly as possible. Availability of certain responses may depend on account verification status and your eligible region under local law.

Live Chat Open the live chat widget in your account dashboard to raise a privacy query directly with our support team during staffed hours.

Email Support Send your data-access or deletion request to our support email address, found in the Contact section of your account settings page.

Account Settings Some data-correction requests — like updating your phone number linked to your bKash or Nagad wallet — can be handled directly inside account settings.

Your Privacy Policy Questions, Clearly Answered

These are the questions we receive most often about how eca365 handles personal data, wallet details and account information. If your question is not covered here, reach our support team through live chat or the email address in your account settings.

No. We never see or store your bKash, Nagad or Rocket PIN. Those credentials stay inside your own wallet app. We only record the transaction reference number after a deposit or withdrawal clears.

Only authorised eca365 staff with a specific operational need — such as support agents handling your query — can access your account data. We do not share it with marketing partners or sell it to third parties.

Contact our support team via live chat or the support email in your account settings. Confirm your registered mobile number so we can verify your identity, and we will compile your data on request.

Yes. After you close your account, submit a deletion request through support. We remove your data from active systems on a scheduled basis, keeping only what our record-keeping obligations require us to retain.

We use session and preference cookies to keep your account logged in and to remember your lobby settings. You can clear or block cookies through your browser — this does not close your account but may reset your preferences.

The same data-handling rules apply to all accounts. However, access to our platform depends on your local law and eligible region. How local law interacts with data rights in your region is your own responsibility to check.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoFAQ

How eca365 Handles Your Personal Information

How We Protect and Manage Your Information

How to Reach Us About Your Data

Your Privacy Policy Questions, Clearly Answered

01 Does eca365 store my bKash or Nagad PIN?

02 Who can see the personal data on my account?

03 How do I request a copy of the data eca365 holds about me?

04 Can I ask eca365 to delete my personal information?

05 Does eca365 use cookies, and can I turn them off?

06 Is this Privacy Policy the same for all regions, including Bangladesh?

Privacy Policy

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