Reference

What Our Legal Terms Mean for Your Account

Using eca365 means you agree to these terms — they set out what we offer, how your account works, and where access is permitted under local law and eligible regions. Read them before you open an account so there are no surprises later.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket wallet termsData and privacy rightsContact path for legal queries
eca365 What Our Legal Terms Mean for Your Account
CONTACT US DIRECTLY

Reach Us for Any Legal Query

If you have a specific question about these terms — account eligibility, a wallet dispute involving bKash, Nagad or Rocket, or a request to access your personal data — reach us through one of the channels below. We aim to respond to formal legal and policy queries within a reasonable timeframe. Keep your account reference handy when you write.

Live Chat Open the chat widget from any page on eca365. Give your account email and describe your legal query clearly so our team can route it correctly.
Email Support Send your written legal request or data-access query to our support email listed in the account help section. Include your registered account details for faster handling.
Account Help Centre Log into your eca365 account and navigate to Help to submit a formal request. This path is also where you raise wallet verification issues tied to bKash or Nagad.
HOW WE HANDLE THIS

Our Policy Commitments on Data and Account Security

We keep your account data, wallet records and session history under a defined retention policy. Here is how the four main areas work and who handles each one.

Data Handling

We collect only what is needed to run your account — registration details, bKash or Nagad transaction references, and session logs. We do not sell your data to marketers.

Cookies and Tracking

The platform uses session cookies to keep you logged in and functional cookies to remember your lobby preferences. You can manage cookie settings from your browser at any time.

Account Security

Your account is protected by password and OTP verification on login. We recommend using a unique password and never sharing your OTP with anyone, including our support team.

Data Retention and Requests

We retain account records for as long as required under applicable rules. To request a copy of your data or ask us to delete it, contact us through the written channel above.

Common Questions About These Terms

These are the questions we receive most often about our legal terms, account eligibility and your rights as an eca365 account holder. If your question is not here, use the contact channels above.

Access depends on your local law and eligible region. We do not confirm eligibility on your behalf — check whether online casino use is permitted where you are before opening an account.

Transaction references linked to your account wallet are stored securely and used only for account management. We do not share them with unrelated third parties under any normal circumstance.

Yes. Submit a written data-access request through the email support channel or via the Help section in your account. Include your registered details so we can locate your records accurately.

Raise a formal dispute through our account Help section first. If the issue involves the Rocket payment provider directly, you may also need to contact them using the reference number shown in your account wallet.

We post a notice on the platform when terms change. Continuing to use eca365 after that notice means you accept the updated terms. Check this page periodically if you want to stay current.

Yes. Breaches such as sharing your account credentials, operating duplicate accounts or providing false registration details give us grounds to suspend or close the account under our terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.